Operation & Reservation Supervisor

Raya Collective is seeking an energetic, detail-oriented, and results-driven Operation & Reservation Supervisor to join our dynamic team in Jakarta Selatan. In this key leadership role, you will oversee both daily reservation pipelines and front-line operations to deliver exceptional guest experiences. With Raya Collective's reputation for innovation and excellence, you'll have the opportunity to grow and develop your leadership skills in a fast-paced and supportive environment.

As the Operation & Reservation Supervisor, your daily tasks will include managing reservation requests, coordinating with our team of operators, and ensuring that all guest needs are met with precision and care. You'll be the bridge between our guests and our operations team, using tools like Salesforce and QuickBooks to streamline our processes. Raya Collective is not just a job; it's a journey of continuous learning and professional growth.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize daily reservation pipelines using Salesforce and other reservation management systems.
• Coordinate with front-line operators to ensure seamless guest experiences.
• Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
• Train and mentor junior staff to maintain high standards of service.
• Handle guest inquiries and complaints with professionalism and empathy.
• Collaborate with the marketing team to promote special offers and packages.
• Ensure compliance with company policies and industry regulations.
• Participate in team meetings and contribute to strategic planning.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a supervisory or management role within the hospitality industry.
• Proven track record of managing reservation systems and front-line operations.
• Strong knowledge of Salesforce and other reservation management software.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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