Guest Experience Officer (GRO) - Bali

Join Fork Bakery and Grill Restaurant Kuta Bali as a Guest Experience Officer (GRO) and become the heart of unforgettable dining experiences in one of Bali's most vibrant locations. Nestled in the bustling area of Kuta, our restaurant is renowned for its warm hospitality and delicious food. As a GRO, you'll be the first point of contact for our guests, ensuring they leave with a smile and a memory to cherish.

In this role, you'll work closely with our team to create a welcoming atmosphere, handle guest inquiries, and resolve any issues that may arise. You'll be using our POS system, Square, and our reservation software, ResDiary, to manage bookings and customer interactions efficiently. This is a fantastic opportunity to grow within a dynamic and supportive team in Kuta, Bali.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and provide excellent customer service.
• Handle guest inquiries and resolve any issues promptly.
• Manage reservations and table bookings using ResDiary.
• Process payments and orders using Square POS system.
• Ensure the dining area is clean and well-maintained.
• Assist the kitchen and bar staff with orders and deliveries.
• Provide feedback to the management team on guest experiences.
• Promote our restaurant's special offers and events.

🎓 Kualifikasi & Syarat

• At least 1 year of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems like Square.
• Ability to work in a fast-paced environment.
• Friendly and approachable demeanor.
• Basic knowledge of Indonesian language.
• Ability to lift and carry up to 20 kg.
• Valid ID and work permit (if applicable).

🛠️ Keahlian

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