Lead Receptionist

PT Yudha Sawit · 📍 Samarinda, Kalimantan Timur · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 22.000.000 – Rp 30.000.000 per month
PT Yudha Sawit is seeking a highly motivated and experienced Lead Receptionist to join our team in Samarinda, Kalimantan Timur. The ideal candidate will be responsible for managing the front desk operations, ensuring a welcoming environment for our clients, and providing excellent customer service. This role offers a competitive salary and opportunities for professional growth within a dynamic and thriving company.

📋 Tanggung Jawab Pekerjaan

Manage and coordinate front desk operations, including check-in/check-out procedures, guest communications, and room assignments.,Provide exceptional customer service to guests, answering inquiries, resolving issues, and ensuring their satisfaction.,Maintain a clean and organized reception area, ensuring all necessary supplies and equipment are readily available.,Handle guest complaints and concerns professionally, working to resolve issues to the guest's satisfaction.,Coordinate with other departments to ensure smooth operations and timely resolution of guest requests.,Assist in training and mentoring junior receptionists to maintain high standards of service.,Monitor and report on key performance indicators (KPIs) related to front desk operations and customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in a receptionist or front desk position, preferably in a hotel or hospitality setting.,Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.,Proficiency in English and Indonesian languages is a plus.,Familiarity with front desk software and reservation systems.,Ability to work in a fast-paced environment and meet tight deadlines.,Excellent organizational and problem-solving skills.,Valid driver's license and reliable transportation.

🛠️ Keahlian

Customer serviceCommunicationTime managementProblem-solvingMultitaskingTeamwork
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